Shipping Information
We aim to make delivery simple, fast, and transparent
We currently deliver throughout the United Kingdom and offer free standard delivery on orders over £40.
Order Processing
Orders are usually picked, packed, and dispatched within 1 to 2 business days, Monday to Friday, excluding bank holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Please note that processing times may be slightly longer during busy periods, promotional events, or where additional checks are required.
Delivery Options
We currently offer the following delivery services within the United Kingdom:
| Delivery Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–3 business days | Free on orders over £40 |
| Standard Delivery | 2–3 business days | £3.99 on orders under £40 |
| Premium Next Day Delivery | Next business day | £7.99 |
Premium Next Day Delivery
Where available, Premium Next Day Delivery is designed for customers who need their order more quickly.
Orders placed after the applicable cut-off time, or on weekends or bank holidays, will usually be processed on the next working day. Next day delivery remains subject to stock availability, payment authorisation, courier coverage, and factors outside our reasonable control.
Tracking Your Order
Once your order has been dispatched, we will send you tracking details where available so you can follow its progress.
If you have created an account, you may also be able to view your order status in your account area.
If your tracking has not updated within a reasonable time after dispatch, please use the contact form available on our website so our team can investigate for you.
Delivery Notes
- Delivery timeframes are estimates only and are not guaranteed.
- Delays may occasionally occur due to courier disruption, weather conditions, remote delivery areas, or other circumstances outside our reasonable control.
- Please ensure your delivery address and contact details are accurate when placing your order.
- Risk in the goods passes to you on delivery to the address provided in your order, in line with our Terms and Conditions.
International Shipping
We currently ship within the United Kingdom only.
We may expand to additional regions in future. Any updates to our delivery destinations will be published on our website.
Contact and correspondence
For formal correspondence, please write to:
Archer Ecom Limited / Evogiant
82A James Carter Road
Mildenhall
Bury Saint Edmunds
IP28 7DE
United Kingdom
For customer support, please use the contact form available on our support page.
